Privacy Policy

Please take time to read this information carefully as it contains details of the basis on which we will process (such as collecting, using, sharing, transferring) and store your information. If you have given us information about someone else, you are deemed to have their permission to do so.

If you have any questions or need further information you can e-mail or write to our Data Protection Officer, Minerva.Science Limited, Prospect House, Halesowen B62 8DU.

Use of Information

We, Minerva.Science Limited, will treat your personally identifiable information strictly in accordance with The General Data Protection Regulations (GDPR) which came into effect on 25th May 2018.

Data Controller and Data Processor

Principally we will ensure data is processed lawfully, fairly and in an open and transparent manner and ensure appropriate security measures are in place against unauthorised or unlawful processing or accidental loss, destruction or damage using appropriate technical or organisational measures (such as restricting access to key people within our organisation for certain aspects of your information; and periodically checking the level of security we apply to prevent unauthorised use, accidental loss, or misuse of your information).

We are governed by and shall operate strictly in accordance with contracts we have in place with our suppliers (e.g. Software Provider, and similar providers of services to us) which set out our relationship as a processor as required by the GDPR.

As a controller we in certain circumstances also determine the purposes and means of processing data.

Lawful Bases


Collecting information about you

We will collect personal data which will include a variety of information about you (e.g. your name, communication and contact details). We will also collect where relevant to do so information relating to you indirectly by reference to an identifier (e.g. your IP address, which is a unique number identifying your computer, laptop or similar portable device).

Using information about you

We will use information about you only to the purposes you have intended but providing that information on This will either be to: 1) Add you to our newsletter list, for which you have explicitly signed up; 2) Contact you via email or phone to respond to your enquiry.

When processing personal data we will ensure appropriate safeguards are in place to secure your personal data in a way that is proportionate to the risk to your interests and rights.

We will also use your information when there is a justifiable reason for doing so, such as compliance with legal obligations; and for the recording and monitoring of telephone calls for auditing reasons.

Sharing your information

Unless required to do so by law, or for other similar reasons, other than those outlined we will never otherwise share personal information without good reason and without ensuring the appropriate care and necessary safeguards are in place; we will in any other event ask for your consent to share that information and explain the reasons.

How long we will keep information

We will only keep and or maintain information about an individual for as long as is necessary in providing our products and services.

This means, we will only keep information that is necessary to keep, necessary to deal with queries or to provide a product or service and  we will ensure the data we retain is minimised

Use and storage of your information overseas

We will never knowingly transfer, store, or process information about you outside the European Economic Area (EEA). In any event, if we are compelled to transfer your information outside the EEA it shall be in compliance with the conditions for transfer set out in the GDPR and or restricted to a country which is considered to have adequate data protection laws, and all reasonable steps shall typically have been undertaken to ensure the firm has suitable standards in place to protect your information.

Using our Website and Cookies

You will be asked to accept a cookie, which is a small file of letters and numbers that is downloaded on to your computer when you visit our website. This will be clearly explained to you when you visit our website and you will typically have to accept the cookie to benefit from the services our website can offer.

Cookies are operated in strict accordance with Privacy and Electronic Communications Regulations 2011 (PECR) and are widely used by many websites and enable our website to remember your preferences, recording information you have entered.

These same rules also apply if you access or use any other type of technology to gain access to information stored electronically by us.

Individual Rights

You have a number of rights relating to the information we hold about you; these rights include but are not limited to: a copy of your personal information we hold (we have a maximum of one month to give you this information); rectify information, if it is inaccurate or incomplete; request the deletion or removal of your personal data where there is no compelling reason for its continued processing; suppress processing of your personal data, when processing is restricted, we are permitted to store the personal data, but not further process; We will retain sufficient information about the individual to ensure that the restriction is respected in future (see Marketing); object to certain uses of your personal information (see Marketing); in certain circumstances to not be subject to a decision when it is based on automated processing; and/or it produces a legal effect or a similarly significant effect on you; withdraw any permission you have previously provided; complain to the Information Commissioner’s Office at any time if you are not satisfied with our use of your information.

You can request a copy of your personally identifiable information we hold by contacting us. You have a right to data portability, so we will normally, not only provide the information free of charge (however we may apply a charge where information requests are excessive) but we will provide that information in a format that is easily accessible, typically in a CSV format, should you require it to allow your information to be exchanged easily with other organisations.

For further information please e-mail or write to our Data Protection Officer, Minerva.Science Limited, Prospect House, Halesowen B62 8DU.

Marketing Section

Unless the provision of your information explicitly implies it, we will always ask you separately for your permission (consent) to contact you, including the means to contact you (such as by phone, or e-mail, push notifications, SMS text, or post) to tell you about: new products or services we have or are developing; trialling products and services which we think may improve our service to you or our business processes; offer you rewards; enter you into a competition.

We will typically ask for your permission when you first contact us (usually on our website), but you will maintain the right to easily withdraw your consent whenever you wish (unsubscribe). We will regularly review your consent to check that your relationship with us and the processing and the purposes have not changed.